Tuesday, September 15, 2015

Your Business - Customer Identification and Valuation

One fundamental question I ask when I start a training session targets deep into the first principle: customer identification and valuation: Who is your customer and what does your customer value, value defined as any product or service your customer wants and needs that’s delivered on time hassle and defects free. 

That’s one lung full of words that basically point toward two words: Customer and Value.

Friday, September 4, 2015

Lean Enterprise: Bone Basic Version

Backed by popular demand, I was asked to provide a condensed version of Lean Enterprise.  

Forget about the long class sessions, thousands of pages of reading, and hours of practice. -What’s asked for is a bones basic version of what I know. 

Okay.  Let’s see what I can do.

There are five concepts to Lean:  Value; single-piece-flow; flow; waste and continuous improvement. 

  1. Identify who your customer is and what he/she values, value defined as any product or service he/she wants and willing to pay for that’s delivered on time and hassle and defects free;
  2. Adopt single-piece flow methodology as opposed to batch and cue.
  3. Use Eli Goldratt’s Theory of Constraint’s five principles (identify, exploit, subordinate, elevate and repeat) to keep the flow of work in constant and unencumbered motion;
  4. Use Muda, Mura, Muri and TIMWOOD concepts to recognize and eliminate waste;
  5. Improve (aka continuous improvement) every second of the day.


There you go.

Now, let’s get LEAN!

Wednesday, September 2, 2015

Why Lean Sigma? Because It Works!!!

Lean Sigma has proven to be an effective way in saving companies a lot of money.

If someone told me that he has ideas that could streamline my business, save money, increase profitability and that my customers implemented these ideas in their policies, I'd be interested.

Unfortunately, some don't share my enthusiastic curiosity.

Yamazumi Chart

The following takes you to a link that helps you understand the Yamazumi Chart's what and how.

YAMAZUMI CHART


Picture courtesy of www.acsco.com