Years ago, my wife owned a medical billing practice. Being her partner, I got deeply involved with
her operations and the interaction with her clients. Years later, I started my own durable medical
equipment company that included me consulting and assisting pharmacies and doctor
practices. At the time, mid-1990’s, to assist
my endeavors, I attended seminars and workshops that introduced me to process
improvement methodology that included Management by Objectives, Theory of Constraints,
Total Quality Management, Lean Manufacturing and Six Sigma. It was intriguing but over my head with too
much information and not enough time to understand what it all meant. I was also servicing providers on the
Healthcare Insurance Portability and Accountability Act more known as
HIPAA. At the time I was
fortunate to work with consultants strong in LSS as they mentored me on how I
can use these methods slowly in our efforts to streamline medical practices.
I realized then that LSS Management could tremendously help the Health Care Industry.
