Courtesy of cetmacargo.com |
I would never expect him to part with
it. There's way too much history in it.
So, companies attempting to introduce
change to people with set ways, it's difficult to find methods to convince
those like my old friend to abandon his old wallet for a new, different albeit
lean and efficient system.
To us old folks, there's a culture and
history of respect. It cannot be ignored nor denied and those who think they
can will find themselves fighting a long and losing battle.
What can be done?
First pick your battles. Resources are
already limited. It serves no purpose to effect change on something or a task
that's listed on the bottom of a tall totem pole to do list.
Not to be ignored copious notes should
be stored and referred to when the time comes.
With that said, a strategy should
target the best bang for the buck. Wins will certainly get the ball over the
hill and create a momentum that picks up more support as gravity since it down
the hill. This impetus will allow hardliners to acquiesce since as strong as
they set on their principles. They are long-standing and loyal employees. In
the past, they weren't going to impede progress if the consensus supports the
overall cost.
Hidden factories not only drains
efforts to meet customer demands it affect bottom line and company profits.
Kaizen translated means good change.
UCLA professor of psychology, dr. Richard Mayer, Ph.D, indicated the most
effective and lasting changes are those that come from taking small and incremental
steps. This is the basis of continuous Improvement that some are too impatient
to wait for him, as a result, implement unreasonable demands on the company's
long-standing culture and infrastructure.
The solution?
Have two systems.
Allow the old to continue and then
implement, for example, Lean Six Sigma changes. Have both work together
and concurrently with the new helping the old to assimilate. It was around 1979
when I was first introduced to an 80088 computer get replaced adding machines,
letters and journals, yellow notebooks, slide rules, pants, pencils, erasers,
protractors, drafting tables, compasses, and that all too important pocket
protector. I think I still have that pocket protector somewhere in my desk.
In college, I read the Medium is the
Message by Marshall Mcluhan. I never envisioned, in such a short time, a
world filled with so much technology and China being one of the strongest
economic powers in the world; however, both were predicted.
Continuous Improvement is a way of life
that morphs changes by its nature. Change was predictable based upon people not
happy with status quo and young fresh minds said that impossible was
impossible.
Progress has a mind of its own and
there’s no purpose to get in its way.
Others may want to embrace it if they get to keep their old methods with
them. To affect changes for those fat wallet owners, the first step is to have strong
policies that employees are thoroughly educated; meaning, support it in
writing. These documents provide the methodologies and processes that help all employees
work predictably and consistently. Next is to conduct in-service training and
offer mentoring to those technically challenged to ease in efficiency and
productivity.
The old and new can both work and learn
from each other. Don’t make the mistake
of implementing this resource incorrectly.
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