Wednesday, November 4, 2015

The Value of Processes

Years ago, I worked with the Director of QA/QC and was tasked a Root Cause Failure Analysis (RCFA).  When I heard about this particular issue, I cringed thinking about how we were going to identify the cause and then fix it.  Together, along with a group of others, we spent about an hour on a white board, drawing charts and implementing the Ishikawa Fish Bone Diagram and asked the 5 Whys, affinity diagram, and multi-voting ideas -- basic Lean Six Sigma stuff.